Return-Policy

1. Return Conditions

Thank you for choosing GannanGrove premium Navel Oranges. We are committed to providing the highest quality fresh fruits. Returns may be requested under the following conditions:

Eligible for Return

• Products severely damaged or rotten during transportation
• Received products do not match the order (wrong variety or grade)
• Quality issues (mold, spoilage, pest damage)
• Severe packaging damage causing product loss

Not Eligible for Return

• Spoilage due to improper storage after delivery
• Normal color variations or minor blemishes on peel
• Return requests made after 3 days of delivery
• Change of mind by customer

2. Return Timeframe

To ensure timely resolution, please follow these timelines:

• Upon Delivery: Inspect packaging and appearance immediately upon receipt
• Within 24 Hours: Take photos and contact customer service if issues found
• Within 3 Days: Submit formal return request (based on delivery date)

3. Return Process

1. Contact Customer Service: Reach out via email or phone with your order number and issue description
2. Provide Evidence: Send photos or videos of the issue, including packaging and product details
3. Review & Confirmation: Our quality team will review your request within 24 hours
4. Resolution: We will provide refund, exchange, or replacement based on the situation

4. Refund Policy

• Full Refund: Full payment refund for quality issues or wrong items caused by us
• Partial Refund: Partial refund based on the percentage of damaged products
• Refund Timeline: Refunds will be processed within 3-5 business days after approval

5. Special Notes for Fruit Products

• Storage Recommendations: Open and inspect immediately upon receipt. Store in cool, ventilated area or refrigerate. Proper storage extends freshness.
• Color Variations: Natural factors like sunlight and ripeness may cause color variations within the same batch - this is normal.
• Minor Blemishes: Small scars or spots on the peel are natural growth marks and do not affect quality or taste.
• Shipping Considerations: Minor surface compression may occur during long-distance shipping. Returns not accepted unless severely damaged.

6. Contact Us

If you have any questions or need to initiate a return, please contact us: